Vida Healthcare operates four NHS primary care practices across West Norfolk — Gayton Road Health Centre, St Augustine’s Surgery, Hunstanton Medical Practice and Carole Brown Health Centre — delivering essential healthcare services to thousands of patients each week.
The Objective
Vida Healthcare wanted a trusted single provider to manage all Fire & Security systems across their sites. After supporting them on several projects over the years, the next step was to consolidate accountability under one partner who could deliver a more responsive, consistent and localised service. The priority was to seamlessly take over existing systems — or upgrade outdated ones — with zero disruption to day-to-day clinical operations and patient care.
The Solution
Working closely with the practice management team, we completed a seamless takeover of all existing Fire Alarms and Security Systems — while also identifying and upgrading systems that was faulty or obsolete.
Every upgrade and transition was carefully planned and delivered outside of core patient activity, ensuring zero interruption to surgeries, clinical appointments or on-site operations.
The transition to CTS was seamless. Response times have improved, costs are controlled, and the standard of service is consistently excellent. Their engineers are always professional, friendly and respectful of the environment.Anya Payne, Operations Manager
Conclusion
By choosing a single Fire & Security partner, Vida Healthcare now enjoys one point of contact, one trusted relationship and one strategy driving protection across all four sites. Faster response, smarter reporting and complete estate-wide visibility have strengthened day-to-day resilience.
The outcome is simple — enhanced safety for staff and patients, total compliance confidence and more time for clinical teams to do what they do best: deliver exceptional care without interruption.
